Question 1

How do I create my first campaign?

Accepted Answer

Navigate to Sales & Outreach > Campaigns and click "New Campaign". Follow the step-by-step wizard to set up your campaign, add leads, and choose your email templates. Our AI will help personalize your messages automatically.

Question 2

What is the difference between leads and contacts?

Accepted Answer

Leads are potential customers who have shown interest but haven't been qualified yet. Contacts are leads that have been qualified and are actively being pursued. You can convert leads to contacts once they meet your qualification criteria.

Question 3

How do I import my existing contacts?

Accepted Answer

Go to Sales & Outreach > Leads and click "Import". You can upload a CSV file with your contact information. Make sure your CSV includes columns for name, email, and any custom fields you want to import.

Question 4

How does AI personalize my emails?

Accepted Answer

Our AI analyzes your lead data, company information, and previous interactions to generate personalized email content. It considers industry, company size, job title, and engagement history to create relevant, compelling messages.

Question 5

Can I schedule emails in advance?

Accepted Answer

Yes! When creating a campaign, you can set specific send times for each email. You can also use our smart scheduling feature that automatically determines the best time to send based on recipient timezone and engagement patterns.

Question 6

What email providers are supported?

Accepted Answer

We support all major email providers including Gmail, Outlook, Yahoo, and custom SMTP servers. You can connect multiple email accounts and choose which one to use for each campaign.

Question 7

How do I repurpose content across platforms?

Accepted Answer

Upload your long-form content to the Content Library, then use our AI Content Repurposing tool. Select your source content and choose target platforms (LinkedIn, Twitter, Instagram, etc.). The AI will automatically adapt your content for each platform's format and best practices.

Question 8

Can I schedule social media posts?

Accepted Answer

Absolutely! After creating repurposed content, you can schedule posts directly to your connected social media accounts. Set specific dates and times, or use our optimal posting time suggestions based on your audience engagement data.

Question 9

How do I maintain brand voice consistency?

Accepted Answer

Our AI learns your brand voice from your existing content. You can also provide brand guidelines, tone preferences, and example content. The AI will ensure all generated content matches your established brand voice.

Question 10

How do AI credits work?

Accepted Answer

AI features spend credits from your monthly pool. Each action (email drafts, lead analysis, content generation, images, etc.) has a credit cost. View costs on the pricing page plan details or under Organization → Usage in your dashboard.

Question 11

Can I change my subscription plan?

Accepted Answer

Yes. Upgrade or schedule a downgrade from Organization → Billing. Upgrades apply immediately with prorated charges via Paddle; downgrades take effect at the end of your billing period.

Question 12

Can I buy more AI credits?

Accepted Answer

Yes. Purchase an AI Credits add-on from the Pricing page (Add-Ons tab) or upgrade your base plan for a larger monthly credit allowance.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards. Payments are processed securely through Paddle.

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